Maintenance customers first
24-hour coverage is a benefit of your planned-maintenance agreement — contract holders get the on-call tech, the priority dispatch, and the guaranteed callback.
Service
Emergency Services
24-hour emergency response for our planned-maintenance customers — when a boiler fails on a January night or a hotel loses cooling in leaf season, you get a human and a truck, not a voicemail. Your maintenance contract is the queue.
How we respond
An on-call system, not just a phone number.
Emergency response is a system — an on-call technician rotation, trucks already stocked for the most common failures, and 68 years of institutional knowledge about western North Carolina's buildings.
A human, not a voicemail
After-hours calls reach our on-call team, not an answering machine. We triage on the phone and get a truck rolling when it can't wait for morning.
Stocked trucks
Common-failure parts onboard — contactors, capacitors, motors, belts, common refrigerants, control boards. Fewer second trips for the same call.
Buildings that can't go down
Hotels in peak season, restaurants on a Friday night, medical offices with patients booked — we understand which failures are inconveniences and which are emergencies.
Temporary heating & cooling
Equipment rentals when repair time exceeds your tolerance — spot coolers, temporary heat, and the rigging to set them.
Post-event reporting
After any emergency call: root cause, parts replaced, labor hours, recommended follow-up. You get the paper trail your insurer and ownership need.
Why R&W for emergencies
The cavalry, not a callback.
Anyone can advertise "24-hour service." Few actually staff it. Fewer still have the parts on the truck, the institutional knowledge of your building, and the relationships to expedite a part from a manufacturer late on a Friday.
We reserve after-hours coverage for our planned-maintenance customers on purpose: it keeps the on-call queue short enough that the response time means something. If you want that coverage, the path is a maintenance agreement — and your equipment gets healthier in the bargain.
- 24-hour emergency coverage for planned-maintenance customers
- On-call technician rotation out of our Asheville shop
- Common-failure parts on every truck
- 68 years of institutional knowledge of WNC's buildings
- Temporary equipment when repair time exceeds tolerance
- Post-event reporting with root cause and follow-up
Something's down right now?
Call us.
If something's failing in your facility right now, call 828-274-4305. If you want the 24-hour coverage that comes with a planned-maintenance agreement, request a proposal and we'll build one around your equipment.